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PATIENT INFORMATION

 

Please arrive at least 5 minutes before your appointment, so that any outstanding personal information can be obtained by the receptionist.

Please bring proof of address to your appointment, our receptionist will ask to see this on your arrival. Your appointment may not proceed without bringing this information. Documents that can be used as proof of current address – must be dated within the last six months:

  1. Recent original utility bill (i.e. gas, electric, water, telephone - not mobile)
  2. Council tax bill (valid for current year)
  3. Bank, building society or credit union statement or passbook
  4. Recent original mortgage statement from recognised lender
  5. Current council/housing association rent book or tenancy agreement
  6. Notification letter from Department for Work and Pensions / HM Revenue and Customs confirming your right to benefit or state pension

All overseas patients must bring proof of address.

In the waiting area, our medical secretary will ask you to fill in a Registration Form and check if any other personal information is still required. 

We encourage our patients to complete the registration in full prior to attending to help your appointment run more smoothly and minimise the time spent in the clinic.

Once “checked in” you can then take a seat in the waiting room. Post this one of our radiographers will take you in for your imaging. A spouse, partner, relative or friend can accompany you, or the radiographer can stay with you during your examination. 

Most patients' first visit to 108 X-Ray and Imaging will be following a consultation with a Consultant Surgeon within one of the clinics at 108 Harley Street.

The investigation will normally have been booked at the time when the Consultant appointment was made. This is to ensure where possible all investigations are done within the first visit to the clinic.

If the Consultant confirms that the investigations are required then you will be directed to the imaging department by the clinic nurse. 

If you are referred by a Specialist/GP who is not based at 108 Harley Street then your personal details will need to be taken prior to your appointment. 

You will be asked to fill a Registration Form at reception.

It is important that you bring along:

  • Previous imaging reports - to ensure theat the consultant radiologist can compare them to the current image
  • Referral Letter

Our  X-ray and Imaging clinic offer a walk in service.

You will be required to bring your Doctors referral form with you and on arrival  we will ask you to complete a registration form.

It is our policy to send All results to your medical professional and they will give you a copy.

All images are retained for reporting by the Consultant Radiologists.

Reports are then produced for the referring Doctor.

Films will be returned to the patient after a follow-up appointment with the Consultant or sent through the post if an appointment is not required.

The consultant will recommend that patients with breast problems attend for periodic follow-up, usually once a year, to monitor any changes to the breast. 

Any investigations required, such as mammography, will be undertaken prior to the follow-up appointment with the consultant surgeon.  It is not normally possible to have the investigation on the same day as the consultation, as time is needed to prepare reports for the consultant.

Patients who have undergone surgery for breast cancer, will undergo regular review to ensure that there is no recurrence of the cancer.

This will be discussed with the consultant breast surgeon.

  • Please complete your full Insurance details on our registration form including policy number and expiry date of your policy; you may need to call your Insurance Company for full details. You will also need a current valid authorisation number. Unfortunately if these details are not provided you will be required to pay for your appointment and reclaim it from your Insurer.
  • If for any reason your Insurance Company do not settle your Invoice within 90 days of the date of your appointment we will require full payment from you and it will be your responsibility to deal with your Insurer.
  • A letter of guarantee (LOG) is required for all International Insured patients, if this cannot be provided on the day you will be required to pay in full and claim back from your Insurance Company.

All payments for consultations and treatments for self-paying patients will be taken prior to appointments. Payments can be made online or by telephone.

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