What happens if 108 Medical Chambers is not within an insurers hospital network
Patients are still able to access treatment even if the clinic is not within their insurers network or listed within their actual policy network members. Under the Financial Services Ombudsman ruling on access to treatment patients are able to attend any clinic and have the fees re-imbursed on an ex-gratia basis to the sum equivalent to the recommended fee level as if the procedure has been carried out in a recognised centre.
The member would have to pay the bill and submit the receipted account to for re-imbursement.
We guarantee no shortfall subject to policy excess and exclusion as we are aware of the recommended fee levels and would charge in accordance with these.
If you have any questions on this please contact Hamish Millar at 108 Medical Chambers
0207 563 1234 / email@example.com / 07879 418969
I've been referred to 108 X-Ray and Imaging. Does this mean I have a serious problem?
Not necessarily, it is normal for the Consultant Surgeon to request x-ray investigation/s, to aid the diagnosis and treatment of your symptoms.
How soon can I have an investigation?
New patients seeing a consultant at 108 Harley Street will have an appointment reserved to follow their consultation, when the surgeon will confirm the diagnostic tests required. Although most appointments are booked in advance, it is sometimes possible to have either a plain x-ray or a mammogram on a ‘walk in’ basis, however it is advisable to ring the unit 0207 563 1208, to enquire about availability and any waiting time.
Ultrasounds are performed by a consultant radiologist. Our team of radiologists provides daily cover, so it is usually possible to offer an appointment within 24 hours of a request being received.
As a breast patient what tests will I have?
The normal diagnostic tests for breast patients include:
Does having a biopsy hurt?
It can be uncomfortable, however the consultant conducting the test will ensure that the discomfort is minimised. The test only takes a few minutes.
How long does it take to get my test results?
Results from FNAC cytology are usually available within 24 hours; histopathology on core biopsy takes 48 - 72 hours. The consultant breast surgeon will tell you when the results should be available and arrange a follow up appointment to discuss them with you. Reports for other investigations are routinely available within 24 hours.
Which consultant will I see?
We have a team of 7 consultant radiologists, both male and female, all are experts in imaging. However, if you wish to see a specific consultant please mention this when booking; this may lead to a small delay in your ultrasound appointment.
Do you contact my GP?
Yes, the consultant surgeon will routinely write to your GP, unless requested not to by the patient, and any other relevant specialists, or referring doctors, for example your gynaecologist, to inform them of all consultations, investigations and their results, as well as any treatments planned or already received. Reports will be sent to any medical practitioners not based at 108 Harley Street.
I am worried about the appointment.
We understand how anxious and sometimes embarrassed you may feel about your appointment. Our fully trained staff aim to make your visit as relaxed and comfortable as possible. Please do not hesitate to tell the Radiographer or Healthcare Assistant if you are overly concerned. They will be pleased to answer your questions and put your mind at rest.
How much does it cost?
The standard charges for our most common procedures are: chest x-ray £120; bilateral digital mammogram £198; bilateral breast ultrasound £198; Stork views £140. Other charges are available upon request.
Charges are routinely covered in full by all medical insurers, subject to individual policy benefit limits, restrictions and excesses. Xray and ultrasound investigations are usually assessed against the out-patient allowance of a medical insurance policy.
For more information on charges please contact us on 0207 563 1234.
How do I get further information on 108 X-Ray and Imaging?
Please call 0207 563 1234 and you will be directed to the most appropriate person to answer your enquiry.
How do I make an appointment?
Simply call 0207 563 1234, between 8am and 6pm Monday to Thursday and until 5.30pm on Fridays. If you expect your medical insurer to pay, you will need a referral letter or request form from a Doctor or other Specialist. Please bring this form with you to your first appointment. If you are referred from within 108 Harley Street, this process is straightforward. You can also self refer for a screening mammogram on the same telephone number but we will require the contact details of your Doctor to send the results to. All other X-Ray and ultrasound referrals require a medical referral eg Doctor, Physio etc. If you do not have a Doctor then an appointment can be arranged with a Consultant who can then organise the necessary examinations.
Are you regulated?
The London Breast Clinic is registered with the Care Quality Commission and subject to their audit process. We are also a BUPA Approved Breast Unit. Internally we are managed by a Medical Advisory Committee (MAC) who ensure that all regulatory matters are kept up to date and manage the conduct of the Consultants with admitting rights to 108 Harley Street. There are also regular multi-disciplinary team meetings that deal with both ongoing professional education and case management.
We are a Founder member of the Harley Street Alliance and have signed up to "The Ten Commitments". More information on the Harley Street Alliance can be found at www.harleystreet.com.
We attach the findings of our latest patient survey.
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